1. It is essential to have a time after an emotional argument to calm down to the point where
you think clearly about what you really want to get across.
2. It is quite common to come across cases where two people involved remember different
things from the same conversation.
3. Many people respond negatively to the way in which people express themselves when they
complain.
4. Many experts say that charm depends on the extent to which you make other people feel
important.
5. There are various reasons why nervous people forget to smile or make sympathetic noises.
6. I have seen many situations in which people talk too much and don’t listen properly because
they are nervous.