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Match the words in English with Spanish translation.

1. To dial
2. To put (s.o.) through
3. To hold (the line
4. To hang up
5. To give (s.o.) a ring / call
6. To phone /call back
7. The line's busy
Haz Click para comprobar tus respuestas
8. Leave a message

Haz Click para escuchar Listen and repeat to practise pronunciation.

The phrases below are from two different telephone calls, but they are in the wrong order. Put the lines in the most logical order. The first and last lines have been done for you.

Now Listen to the conversations to check.

Haz Click para escuchar Haz Click para escuchar

Listen again, read Haz Click para comprobar tus respuestas the transcription and practise the conversations.

Haz Click para escuchar Haz Click para escuchar

Which conversation is formal and which is informal?

Formal   Informal  Haz Click para comprobar tus respuestas

Match a line in A with a line in B. Follow the example.

1. Hi. Is that Ray? a) Yeah sure. I’ll just get her for you.
2. Hello, this is Paul Bunyan. Could I speak to Sarah Devlin, please? b) Hi, John. Er….this is Sharon from the disco on Friday. Erm…I was wondering if you fancy going out for a drink sometime this week. Erm….anyway….er…Friday was wonderful. I had a great time. Er…I’ll phone again. Bye
3. Can I have extension 725, please? c) Speaking. How can I help you Paul?
4. Hi. Is Lisa there, please? d) Yes, but I may be out. Have you got my mobile number?
5. Hello, this is Simon. I’m phoning to find out what time we’re meeting tonight. e) Oh Hi. Yeah, we’ll be in the pub at around eight o’clock. Is that okay?
6. Hello, this is John on 96 674 3296. I’m afraid I’m not home at the moment, but please leave your name and number after the beep and I’ll get back to you as soon as I can. f) Certainly sir. Hold the line, please. I’m putting you through.
7. Shall I ring you tonight? g) Yes, it’s me. Who’s that? I can’t hear you.

This is (Pablo)
= Soy (Pablo) NOT I am (Pablo)
extension = supletorio
I'm afraid... = me temo que... / lo siento pero...
beep = bip
get back to someone = volver a llamar a alguien
I was wondering = estaba pensando...
to fancy =
apetecer / aficionarse a / encapricharse por

Haz Click para escuchar Listen to check your answers.

Haz Click para escuchar Listen again, read Haz Click para comprobar tus respuestas the transcription and practise the conversations.


Identifying yourself

Hi, it’s ……… speaking.
Hello, This is ……..
Good morning, my name’s ……..

Reason for phoning

I’m ringing to let you know…..
to ask if…..
to find out if…..
because I was wondering if…..

Asking for people

Could you put me through to …………, please?
I’d like to speak to ………
Is ……… there, please?

Asking for things

Could you…..(+infinitive without to)
Ex. Could you ring me back later.
Could you tell me….
Would you mind………(+ing)
Ex. Would you mind sending me some information.

Giving your phone number

My number is …………
You can get me on …………..

Ending the conversation

Thank you for calling. Goodbye.
Thanks a lot then. See you.
Thanks for phoning. All the best. Bye.

Haz Click para escuchar Read the expressions, listen and repeat.

You will have a conversation with Craig from La Mansión del Inglés. Use the above expressions and the points below to help you. Plan your conversation for a few minutes before you click on the icon.

1. Introduce yourself and say your name.
2. Ask to speak to Craig
3. Ask Craig if it’s possible to buy a CD of La Mansión del Inglés.
4. Ask him how much it costs.
5. Say thank you and end the conversation.

When you are ready, click here
Haz Click para escuchar

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