1. Get the accounts manager on the phone for me. 2. Send me a copy of the report. 3. Get back to me before lunch. 4. Write an email asking for a refund. 5. Organise a tour of the plant. 6. Take a quick look at the proposal. 7. Arrange for someone to meet them at the airport. 8. Set up a meeting with the sales team. 9. Send them a copy of our price list and catalogue. 10. Book the conference room for next week. 11. Make a dinner reservation for five. 12. Fax me last months figures.