Read the following email. Why was is written?
Now read three responses to Alan’s email and decide which one is the best and
why the others are not suitable.
Use the following list as a guide when you write business emails.
Read a reply to Annette Curtain's email and choose the best expression from
for your email.
at 11.00 on Monday 3rd November, as I have a doctor’s
appointment at this time. re-schedule our appointment?
for any inconvenience caused.
Now imagine that you are Annette Curtain and write a reply to Alan’s email.
You must use the following expressions in your email:
Thank you for...
Would you be able to...?
I would appreciate it if you could...
I look forward to...?
Don't forget to use the Business Email Checklist
Match each point below with the reason why it is useful. Follow the example.
Be polite and use expressions such as; ‘I would appreciate it if you
could...’,’please could you...’ ‘when you have the time, please...’,
‘Do you think you could...’ etc.
Use a font (fuente) like Times New Roman or Arial.
Write short sentences and paragraphs.
DON’T USE CAPITAL LETTERS!
Include your contact information (full name, company, telephone,
Write a clear subject line (asunto). Make sure it describes
or summarizes your email.
Put your signature on your emails.
Use headings, bullet points (viñetas) and numbering.
Read the email carefully before you send it.
Answer emails quickly.
It looks like you are shouting at the reader.
Your message will be clear and to the point. People who read a lot
of emails every day usually dislike scrolling down long emails.(to
scroll = desplazar).
This makes the information clear and accessible.
This gives the reader a good impression.
It gives a professional image and tells the reader it’s the end of
If the subject line has impact, there is more chance of it being
opened and read.
Sometimes the spell check makes mistakes (eg. Your and you’re,
theirs and there’s). You can also see if there is anything in the
email that you want to change.
Because they are easy to read.
So that people can get in touch with you easily.
People usually expect emails to be answered within 24 hours. If
you’re very busy, send a reply saying that you have received their
email and you will reply as soon as possible.
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