Do this culture quiz and find out how much you know about other cultures.
Choose the best answer.
If you’re doing business with a
German, you have to shake hands
a. when you meet.
b. when you leave.
c. when you meet and when you leave.
d. you don’t have to shake hands in Germany.
Before entering a Japanese home,
you must first
a. give a present.
b. bow to your host.
c. take off your shoes.
d. drink sake.
In the Middle East you should
give presents to business contacts
a. in private.
b. in public.
c. every time you meet.
d. It’s not a good idea to give presents in Middle-Eastern countries.
If you’re giving a present to
your Latin American customer, you mustn’t give
a. cutlery (knives, forks, spoons etc.).
b. food and drink.
d. a clock.
In the UK, which of the following
is the correct title?
a. ‘Miss’ for a married woman.
b. ‘Ms’ for a woman whose marital status is unknown.
c. ‘Mistress’ for an unmarried woman.
d. ‘Mrs.’ for a single woman.
If an Indian says ‘visit me any
time,’ he or she expects you to
a. arrange a visit immediately.
b. visit him/her the next day.
c. ignore the invitation.
d. return the invitation and ask the Indian person to your home.
You can’t do business in Muslim
a. on Saturdays.
b. on Fridays.
c. on Sundays
d. Muslims do business seven days a week.
If an American nods* his/her
head, it probably means
a. I understand.
c. he/she’s falling asleep.
d. I’m interested. *To nod = asentir con la cabeza
At a social occasion with an
a. You should wait for a while before discussing business.
b. you can discuss business whenever you like.
c. you mustn’t discuss business.
In which country are people least
likely to give bad news directly?
If you’re doing business in
Thailand, you must
a. shake hands firmly (firmemente).
c. kiss on both cheeks.
d. make sure you don’t touch your head.
In the UK, the typical working
a. Monday – Saturday 8am – 6pm.
b. Monday – Friday 10am – 2pm, 5pm – 8pm.
c. Monday – Friday 9am – 5pm.
d. Monday – Friday 7am – 4pm.
If a Japanese person gives you
their business card, you should
a. give it back if you don’t need it.
b. take it with both hands and study it carefully.
c. smile and put it straight into your wallet or pocket.
d. write notes about them on it.
If you’re in a pub in England,
it’s a custom to buy a drink
a. for yourself only.
b. for all the barmen and barmaids.
c. for everyone in the group you’re with.
d. for everyone in the pub.
Read the text and choose one word or phrase for each space.
dress-down days / job title /
environment / casual clothes /
middle name / surname
initials / business lunches /
business suit / qualifications
In some countries businessmen
and women dress formally. This means they wear a
Recently, companies are introducing casual Fridays or
.These are days when employees can go to work in more
, which may help to create a more relaxed working
spite of digital technology, it’s still common to exchange business
cards. Most business cards show the first name and the family name, or
, of the person, together with the position they hold in their
company, their . You may also see the person’s after their name. For example, C.P.A. for a British
accountant, or DTEFLA for an international language teacher.
Letters before a person’s name are their ; P. Smith for Peter Smith, John B. Hudson for John Barry
Hudson. Barry is Mr. Hudson’s .
Entertaining and hospitality vary a lot across different cultures. Some
countries have long where deals are discussed and contacts are made in
restaurants. In others it is common to spend the evenings drinking and
singing in bars and visiting nightclubs. You may be invited to have
dinner at a client’s home or invited to an important sports event. The
way a company treats it’s guests is called .
Listen to check
Business Etiquette: Rules for behaviour by
Business conversation may take place during meals. However, many times
you will find more social conversation taking place during the actual
Business meetings may be arranged as breakfast meetings, lunch
meetings, or dinner meetings depending on time schedules and
necessity. Generally a dinner, even though for business purposes, is
treated as a social meal and a time to build relationships.
giving is discouraged or limited by many US companies. A gracious
written note is always appropriate and acceptable.
you do give a gift, it should not appear to be a bribe.
invitation for a meal or a modest gift is usually acceptable.
you are someplace with a line or queue, go to the end and wait your
not use or chew on a toothpick in public.
public places and private homes do not allow smoking. In some areas
laws have been passed to prevent smoking in public places.
Always be punctual in England. Arriving a few minutes early for safety
Decision-making is slower in England than in the United States;
therefore it is unwise to rush the English into making a decision.
simple handshake is the standard greeting (for both men and women) for
business occasions and for visiting a home.
Privacy is very important to the English. Therefore asking personal
questions or intensely staring at another person should be avoided.
signal that something is to be kept confidential or secret, tap your
Personal space is important in England, and one should maintain a wide
physical space when conversing. Furthermore, it is considered
inappropriate to touch others in public.
are generally not part of doing business in England.
business lunch will often be conducted in a pub and will consist of a
light meal and perhaps a pint of ale.
socializing after work hours, it's better not to bring up the subject of work.
gracious (adj) = afable, elegante bribe (v+n) = sobornar/soborno to chew = masticar toothpick (n) = palillo, mondadientes unwise (adj) = imprudente to rush = ir con prisa to stare = mirar fijamente to tap = tocar suavemente ale (n) = cerveza to bring up (in conversation) = sacar a colación