Hello. Can I help you?
Yes please, Iíd like to speak to Michelle Grant
Iím afraid sheís out of the office at the moment.
Would you mind taking a message? This is Dave Winter. Could you ask her to ring me after lunch?
Iím sorry, I didnít catch your surname.
My nameís Winter. Dave Winter.
Can I take your phone number please?
Certainly, itís 0208 495 6737
Right, thatís fine. Iíll make sure she gets the message.
Thank you for your help. Bye.
Youíre welcome. Bye now.